Privacy Policy

1. Introduction

Body Mechanic Physiotherapy Clinic ("we", "our", "us") operates bodymechanic-physio.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or book an appointment.

2. Information We Collect

We may collect the following information when you use our website or contact us:

• •Name and contact details (phone number, email address)
• •Appointment preferences (service type, preferred date, notes about your condition)
• •Communications you send us via WhatsApp, phone, email, or contact forms
• •Basic usage data such as pages visited and device/browser type (if analytics are enabled)

3. How We Use Your Information

We use your information solely to:

• •Respond to booking requests and appointment enquiries
• •Provide physiotherapy services and follow-up care
• •Communicate with you about appointments, treatment, and clinic updates
• •Improve our website and patient experience
• •Comply with applicable legal and regulatory requirements

4. WhatsApp & Third-Party Services

When you choose to book via WhatsApp, your message is processed through WhatsApp/Meta platforms under their own privacy policies. Our website may also link to Instagram and other third-party services. We do not control how those platforms handle your data.

5. Data Storage & Security

We take reasonable steps to protect your personal information. Appointment details shared via WhatsApp or phone are handled by our clinic staff using secure clinical practices. We do not sell your personal data to third parties.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. You may also opt out of non-essential communications at any time.

7. Contact Us

For privacy-related questions, contact us at contact@bodymechanic-physio.com or call 0310-4971086. Clinic address: 487 J Block, LDA Avenue-1, Lahore, Pakistan.